Welcome to our online claw machine game! We're dedicated to providing you with a fun and fair gaming experience. If you're new or encountering any issues, please check the guide below.
1. How to Start Playing
Register/Log In: You need to create an account and log in to start playing. Buy Coins: Go to the "Account" section to choose a payment method and purchase game coins. (New users may receive free trial credits!) Choose a Machine: Browse the game lobby and select a claw machine with a prize you like. Start Playing: Use your mouse or touchscreen to control the joystick and buttons. Aim carefully and grab your prize!
2.Game Guide & Controls
How to Control:
On Desktop: Use your mouse to move the joystick. Click the button to drop the claw.
On Mobile: Swipe your finger on the screen to move the joystick. Tap the button to drop the claw.
Tips & Tricks:
Take a moment to observe the prize's position and the claw's swing rhythm.
Aim for the center of gravity for a better grip.
Some prizes might require a few attempts to secure properly. Don't give up!
3. Frequently Asked Questions (FAQ)
Q1: I bought coins, but they didn't appear in my account. What should I do?
A: Please try refreshing the page or logging out and back in. If the coins are still missing, please contact our support team with a screenshot of your payment receipt.
Q2: How do I get a prize I've won?
A: All your won prizes will appear in the "My Prizes" section. From there, you can confirm the prize and provide your shipping address. We typically ship prizes within 1-3 business days. (Shipping fees may apply depending on your location).
Q3: My game was laggy or disconnected. What happens now?
A: First, please check your internet connection and refresh the game. If you were charged but the game did not start, please contact us, and we will refund your game attempt.
Q4: How long does it take to receive my prize after shipping?
A: Please allow 5-10 business days for delivery after your prize has been shipped. Delivery times may vary depending on your location and the postal service.
Q5: Can I get a refund?
A: All coin purchases are final. Game coins are for use within the game and cannot be refunded once bought. Please play responsibly. Refunds may only be considered in cases of proven system error.
4. Important Notes
Please play fairly. Any use of exploits, hacks, or cheating will result in a permanent ban of your account.
The color of the actual prize may slightly vary from the image on screen due to lighting and monitor differences.
If you have any other questions, don't hesitate to contact our friendly support team!
5. Contact Us
Customer Support Email: [email protected]
Happy playing and good luck grabbing your favorite prizes!
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